By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
Are you a birth family member and want help or advice in locating adoption records? We know that finding and accessing adoption records can be a very difficult and very emotional time. We provide a free-of-charge service to families connected with Adoption Matters and offer a paid-for service to anyone unconnected to our charity. We offer an initial consultation offering advice, tracing, intermediary service and support with reunions. Adoption Matters has been providing support to adopted adults and birth family members for over 50 years, so we have a wealth of experience. We offer a personalised service. For support offered virtually, we can offer our services UK-wide. For any in person or face-to-face support, we can offer our services in the areas listed.
Sunderland, Oldham, Redcar and Cleveland, Rochdale, Rotherham, Salford, Sefton, Sheffield, Shropshire, Solihull, South Tyneside, St. Helens, Stockport, Stockton-on-Tees, Stoke-on-Trent, Blackburn with Darwen, Tameside, Telford and Wrekin, Trafford, Wakefield, Walsall, Warrington, Westmorland and Furness, Wigan, Wirral, City of York, Durham, Warwickshire, Staffordshire, North Yorkshire, Barnsley, Blackpool, Bolton, Bradford, Bury, Calderdale, Cheshire East, Cheshire West and Chester, Cumberland, Darlington, Doncaster, East Riding of Yorkshire, Gateshead, Hartlepool, Northumberland, North Tyneside, North Lincolnshire, North East Lincolnshire, Newcastle Upon Tyne, Middlesbrough, Manchester, Liverpool, Leeds, Knowsley, Kirklees, Hull, Halton
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