How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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About this service

BEAM is a peer to peer support group for birth mothers separated from their children whether through adoption, long term foster care or SGO’s. We provide online wellbeing courses for birth mothers anywhere in the UK where their court proceedings have finished. These usually take place on a Monday evening from 8pm – 9pm.

We also provide face to face meetings on a Monday morning in Ipswich. It is usually focused on an art project. Tea, coffee and biscuits are provided. There is no charge for any of our services.

This service is available for birth families in

Every local authority in England

Who is the service for?

  • The child’s birth mother (or pregnant mother)

At what point in the adoption process is support available? When adoption is:

  • Has taken place

What support is available?

  • Support groups for birth families affected by adoption

Where is support available?

  • Online, including email, forums or webchat
  • In person, at a specific location

How to access the service?

  • Contact us directly if you want support (this is also known as self-referral)

How much support is available?

  • The amount of support is flexible, based on how much support is needed

Key details about the service

  • This service can give support or information for family members who are under 18
  • Additional support for people with disabilities, including learning difficulties and learning disabilities, is available at this service

Has the service been independently evaluated, with input from family members who have used the service?

No, not at this point
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Our funding means we can currently only help 4 in 10 people

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