By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
Family Ties is the support service for birth parents and relatives who are impacted by a child having a plan of adoption. We help explain the adoption process, assist in writing Keeping in Touch letters and help prepare information for the child’s file. We offer advice to birth parents going through the process and arrange groups with people who have had similar experiences. Our birth parent support workers have significant experience supporting birth parents who have experienced the loss of their children to adoption. We work with birth parents regardless of how long ago the child was adopted.
Dudley, Sandwell, Walsall, Wolverhampton
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