By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
Our Mpower service is designed to support parents whose children have been removed from their care and want to rebuild their lives.
We build supportive relationships, so that parents feel safe to address the issues that led to removal. We are a non-judgemental service. Empathy and understanding are core to how we work, as this form of loss is not widely understood.
We are a trauma-informed service that uses goals to support parents to make the changes they want to, through intensive one-to-one support, plus group work and remote/virtual support.
Mpower operates across Norfolk, Ipswich, Lowestoft, Fenland, and Peterborough.
Great Yarmouth, Lowestoft and Norfolk (Great Yarmouth & East Norfolk, Norwich, and South Norfolk)
Contact name: Michelle Horgan, Mpower Team Leader
Phone number: 07790 842 063
Fenland and Norfolk (King’s Lynn & West Norfolk, and North Norfolk)
Contact name: Emma Davies, Mpower Team Leader
Phone number: 07790 369 850
Ipswich and Peterborough
Contact name: Lisa Woods, Mpower Team Leader
Phone number: 07736 978 166
Peterborough, Cambridgeshire, Norfolk, Suffolk
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