How to contact us for advice

Find out more

Telephone Handler
Close form

Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

Telephone Handler

By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Thursday afternoons, you can use our webchat service to chat online to an adviser.

 

Exit
Family Rights Group
Cover Your Tracks

Independent visitor

If social workers think that a looked after child will benefit from it, then they have a duty to appoint someone to become the child’s ‘independent visitor’. This person must have no connection with the local authority.

The decision to appoint an independent visitor is considered as part discussions about the child’s the care plan. It should also be discussed during looked after child reviews.

Most independent visitors are likely to be locally recruited volunteers. Their role will be to:

  • Make friends with the child and establish a trusting relationship.
  • Promote the child’s educational, social and emotional development.
  • To encourage the child to play an active role in decisions that affect them.
  • Offer practical advice and support on a range of issues.

Examples of when an independent visitor might be appointed include:

  • A child who does not get many visits from or contact with members of their family
  • A child who is placed a long way from their home area
  • A child who is unable to go out independently.
People pie chart

Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

Donate Now