By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
The role of a social worker depends on the type of social work that they practise. Those who work in children’s services seek to support children and families, protect children from harm, and promote their welfare. They will work with individuals, particularly the parents and the child. They will also work with the wider family and support network.
Social workers work for local authorities and health agencies including the NHS. They may also work for charities and private businesses.
Social Work England has a list of social workers registered to practice social work in England, and Social Care Wales has a similar list for those practicing social work in Wales.
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