How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Initial family and friends care assessment

This is a first-stage assessment of possible kinship carers by children’s services.

The aim is to identify adults within a child’s network who might be able to:

  • Provide help and support to the child and family.
  • Care for the child long-term (if they cannot live safely with their parents).

This assessment is used to gather initial information about the possible kinship carers. This enables children’s services to then advise as to who should have a full assessment.

Initial assessments can be referred to as ‘viability assessments‘.

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Our funding means we can currently only help 4 in 10 people

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