How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Local protocol for assessment

All local authorities should publish this protocol document. It sets out arrangements for how cases will be managed when a child is referred to children’s services. This will be when they are referred for additional support (a ‘child in need’) or protection (child protection enquiries).

The protocol should explain:

For more information see:

Pages 23 -24 of the government guidance Working Together 2018.

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Our funding means we can currently only help 4 in 10 people

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