How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Regulation 25A placement

This is a legal regulation that allows people who are approved adopters to also be approved short-term as foster carers. They will only be approved for a specific named child. This enables the child can to be placed with them under a fostering for adoption arrangement.

In such cases, the expectation is that the approved adopters will usually go on to adopt the child. This does not happen in every case. Sometimes the child will move to live back with their birth parents or another relative.

As they will have already been approved as an adopter, there is no requirement for these people to go through the full fostering assessment process. This is because they will have already been through a thorough adoption approval process.

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