By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
Secure children’s homes are residential homes for vulnerable children aged between 10 and 17. These homes restrict children’s liberty in order to ensure their safety. Secure children’s homes are run by local authorities, voluntary organisations, or they are privately run.
All secure children’s homes have a low children-to-staff ratio. This means intensive support can be provided for every child. Each home has its own school on site. These schools must provide at least 25 hours of education a week.
Every child in a secure children’s home, whether placed under section 25 or remanded or sentenced by the courts, is a looked after child and will have an assigned social worker.
Authorisation by the Secretary of State is needed before a child under age 13 can be placed in a secure children’s home. Secure children’s homes are sometimes referred to as ‘secure units’. See also secure accommodation.
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