By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
The law about children in need is found in two main places:
Section 17 of the Children Act 1989 places a general legal duty on children’s services departments to work to keep children safe, well cared for and, at home unless this would place them at risk. To help achieve this, children’s services must provide a range and level of services in their local area to help children in need and their families (section 17(1) Children Act 1989).
The law also says all children’s services departments should take steps to:
Your donation will help more families access expert legal advice and support from Family Rights Group.
Donate Now