How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Thursday afternoons, you can use our webchat service to chat online to an adviser.

 

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Strategy discussion (meeting)

A strategy discussion is also called a strategy meeting. It takes place between a social worker and other agencies when they are worried a child may be suffering significant harm. Or if they suspect a child is likely to suffer significant harm.

Examples of practitioners who may be at a strategy meeting include police, a child’s teacher, health visitor, a parent’s mental health worker.

The aim of the meeting is to decide whether to start child protection enquiries. If enquiries are to start the meeting will decide:

  • If the enquiries will be done by children’s services
  • If the enquiries should be done jointly by children’s services and the police
  • If jointly, who will lead the enquiries – the police or children’s services.

The meeting will agree if any immediate steps need to be taken to keep the child safe.

Parents are not normally invited to a strategy discussion. But they should be told soon afterwards what the plan is for the child, as long as this does not cause any risk to the child.

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