How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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What can families do if they are worried how an early help assessment has been carried out?

It is important that children and families feel confident in the way the assessment is done. Those who work with children should be trained to look out for signs that a child or family may need some extra help. Government statutory guidance is clear that when considering early help support, they should involve the family in decision-making (see Working Together 2018 at page 15, paragraph 10).

A parent or carer who is worried about how the assessment is being done an:

  • Talk to the lead practitioner or another practitioner involved
  • Raise any concerns as you go along – don’t wait until the end
  • Make a complaint about a practitioner if this is necessary.
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