By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.
The principles of the charter are in accordance with the Code of Ethics of Social Work BASW.
The charter was developed by parents (including mothers, fathers and kinship carers) and practitioners- for parents, practitioners and partner agencies. ‘Parents’ as used in the Charter means parents, any other people with parental responsibility for the child or who care for them, including kinship carers.
We would like to thank LankellyChase Foundation for funding this work and all involved for their time, expertise and goodwill in developing this Charter.
Respect and honesty
Participation
Information sharing
Support
Communication
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