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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Thursday afternoons, you can use our webchat service to chat online to an adviser.

 

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Impact of Lifelong Links

We are now seeing the amazing impact of Lifelong Links, an approach Family Rights Group developed  in collaboration with young people, local authorities, families and foster carers. It aims to ensure that children in care have positive and loving support networks that they can rely on into adulthood. And we have plenty of evidence to show that it works.

Lifelong Links increases the number of friends and family connections that children have:

Increase in family and friends connections. Seven average connections that a child had at the start of Lifelong Links. 26 the average number of connections that child has following Lifelong Links.

*Based on data submitted by local authorities in England and Scotland during the three year English trial (2017-20)

As of July 2025, there are 42 local authorities offering Lifelong Links, and over 4,000 children and young people have benefited from the approach.

Watch the video to see the impact of Lifelong Links so far, and how it benefits the children and young people who take part.

Five key benefits from three independent evaluations

Independent evaluations of the Lifelong Links approach has found:

1. Improved mental health and wellbeing

A significant improvement in the mental health and well-being of young people who participated in Lifelong Links, as measured in Strengths and Difficulties Questionnaires (SDQ scores).

2. Improved sense of identity

78% of children and young people felt an improved sense of identity.

3. Stability

74% of children and young people remained in their foster care or children’s home after Lifelong Links compared with 41% of a comparator group. 

4. Reduced risk of homelessness

Young care-experienced people who live in areas which offer Lifelong Links are 10% less likely to become homeless when they leave care.

5. Value for money

For each £1 invested in Lifelong Links there was a saving of £1.02. One local authority calculated they had avoided costs of £836,998 in one year.

See the full evaluation reports below for more detail and analysis.

Evaluation of the Lifelong Links trial in Scotland

September 2024

A Lifelong Links trial was carried out in three local authorities in Scotland over five years.

The research team at CELCIS found that Lifelong Links was highly valued by children and young people, carers and practitioners.

Download

Always Hope evaluation

April 2024

The final report of the project to extend Lifelong Links to care experienced young adults in prison and on reform.

Overall, participants were very supportive of Always Hope being rolled-out and extended to other prisons and include those on remand and on longer sentences.

Download

The Impact of Lifelong Links on Housing Outcomes for Young People Leaving Care

July 2023

A study by the Policy Institute at King’s College London for the Centre for Homelessness Impact found that that the Lifelong Links approach reduces the risk of homelessness by 10%.

Download

Lifelong Links Impact Report

February 2023

An impact report by Family Rights Group, based on local authority reports and case studies.

Includes objectives and outcomes for young people.

Download

Lifelong Links: Embedding practice

April 2022

This evaluation extension explored how Lifelong Links was being implemented and embedded into practice.

It also provided an opportunity to examine outcomes over a longer time period in two local authorities.

Download

Lifelong Links: Evaluation report

November 2020

This evaluation covered the three years of the Lifelong Links trial, 2017-20. It involved 12 local authorities in England.

The evaluation was carried out by Dr Lisa Holmes at the Rees Centre, University of Oxford.

Download

December 2024

People pie chart

Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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