How to contact us for advice
We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.
Along with Lisa, we were joined by Ben Carr and Hayley Brockwitz from Hertfordshire County Council to discuss their findings from an internal review of the costs involved with Lifelong Links. Via a case file audit, they identified that their Lifelong Links Service supported their local authority in achieving an estimated cost avoidance of £836,998 in one year (based on a sample group comprised of 44 young people for whom a Lifelong Links plan was created between April 2021 and March 2022).
Family Rights Group will circulate the cost benefit analysis template for local authorities offering Lifelong Links once it has been finalised.
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