Our free and confidential advice service is provided via telephone and online discussion boards. Our expert advisors have extensive experience in legal and social work practice, they help families to understand the law and child welfare processes, as well as better understand the concerns of social workers.
FreephoneTelephone Advice Line
If you are a parent, family member or friend of a child who has social workers involved in your child’s life, or if you need extra support from Children’s Services, and would like to speak to an adviser, please call our free and confidential helpline. Calls may be monitored for training and quality purposes. Textphone: Please dial 18001 and then the freephone number.
0808 801 0366 (Monday to Friday 9.30am to 3pm)
Online Discussion Boards
For online advice from our advisers, or to get support and discuss issues with other people who are or have been in a similar position to you, please go to our discussion boards.
Discussion Board for Parents
Discussion Board for Family and Friends Carers
Our interactive, accessible website helps families navigate complex law and child welfare procedures. It includes a wealth of information including films and detailed legal advice sheets for parents and family and friends carers. Click on the buttons below to get advice now.
Note on jurisdiction: the information on this website refers to England and Wales. Wales has some differences in law and guidance to England, so if unsure, please check with us. The information here does not apply to Scotland or Northern Ireland.
