By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.
I was 17 and a half and had spent the previous 18 months homeless after fleeing a bed and breakfast due to the threat of violence and rape. Prior to this I was in the care of the Local Authority until they effectively kicked me out at the age of 16.
I owned a standard lamp, an armchair, a set of drawers with one drawer missing, a second hand divan bed base (I threw the mattress out as it was stained and made me feel sick), a table top cooker and a kettle – all donated from a charity.
The only clothes I owned were the ones on my back.
As the weeks hurtled towards Christmas I can remember receiving income support and buying what was to be my Christmas dinner, a saucepan, a plate, knife, fork, spoon, mug and some Christmas lights. My Christmas dinner was tinned vegetables, one chicken breast and some instant gravy. It was horrible. As dire as my situation had been leading up to this point, I felt like this was one of the worst meals I had ever eaten.
This was 30 years ago and that Christmas still hangs over me. Children in the care system don’t stop needing care once they hit 16, they do not cease needing guidance once they become ‘independent’, if anything children within the care system need more help and guidance because they do not have family.
If you are aware of somebody facing Christmas alone – extend your hand. It does not have to cost anything.
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