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To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
In 2010 I was contacted by my cousin living in America who said a relative of ours living in England with her partner and their two-year-old son, had given birth to premature twins. Children’s services were involved, and the twins were going into foster care due to concerns about neglect due to both parents’ learning difficulties.
My cousin said she was willing to adopt the twins if necessary and was coming to England to enable her assessment with children’s services to start. She invited me along to the meeting and I met the professionals working with the family. Later, my cousin and the social worker asked me to continue to support the family when she returned home which I agreed to do.
Children’s Services were extremely grateful to me and invited me, with the permission of the parents, to all their meetings, and even asked that I be able to attend the court hearings in addition to supporting the family.
The hospital had concerns about the parents’ hygiene which led them not seeing the twins. I was asked if I could visit the babies and did so, several times a week for months before they went into foster care.
I lived in Buckinghamshire, the family, the hospital, and children’s services’ offices were all in London. I was travelling several times a week, every week for over a year. I was not working, nor did I have savings. I used my credit cards to fund everything. I got into many thousands of pounds of debt over that year which I then could not repay and had to take out a five-year loan to clear.
The local authority then asked me to take the family into my home so I could supervise them. I did agree to this, even without them offering to pay for anything. However, as I was due to go into hospital for a medical procedure this did not happen. Instead, they were placed into a family assessment centre where I regularly visited them to give them extra support.
Unfortunately, the parents received a negative assessment, and I was told that either I took over the care of their son within two weeks or he was going into foster care. I had to say yes, and he has been with me ever since.
His parents were originally happy that he wasn’t going into foster care but when he came to me and then they lost the care of his younger sibling’s things changed and now none of the family speak to me, instead accusing me of stealing him from them.
I personally felt I was treated well by all the professionals, but I was left in terrible debt, even though they knew I was on benefits, but I do not believe this had anything to do with my colour. Unfortunately, to me, it felt like it was more to do with the local authority not considering that kinship carers need proper advice and help during this strange process that we know nothing about. Without that support, those of us trying to put ourselves forward to love and care for these children, can ultimately suffer.
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