How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Local Authority Kinship Care Policies and Contacts

The Government in 2011 issued family and friends care (also known as kinship care) guidance that requires that all English local authorities have a family and friends care policy. It also requires that each authority identifies a senior manager with responsibility for overseeing this area of child welfare.

If you are aware that a local policy has been updated or contact details changed, please email to help keep this page up to date.

Click on a region in England to view local authorities’ family and friends care policies and contact details (where the information has been provided to us).

North Northamptonshire

Natalie Lohneis

Service Manager Fostering and Regulated

West Northamptonshire

Natalie Lohneis

Service Manager Fostering and Regulated


Betsey Morley

Team Manager, Friends and Families Team


Luke Impey

Head of Service


Sarah Crowley

Team manager kinship team


Rebecca Allen

Kinship Team Manager


Deborah Crawford

Head of service Fostering, Adoption and Leaving Care


Andrew Logie

Strategic Manager, Fostering, Adoption and Children’s Homes


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