How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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FAQs regarding Ukrainian children and young people living in kinship arrangements in England

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There are increasing numbers of children in England who have fled the war in Ukraine and are being raised by kinship carers. Precise numbers are not known. The situation facing them when they arrive is complex. Eligibility for support can be affected by the immigration route they travelled on and the type of kinship arrangement they are living in. This FAQ Guide sets out the key immigration and child welfare information relevant for these families. It is written for social workers, other practitioners and families and is the result of a collaboration between Family Rights Group, Coram BAAF, Coram Children’s Legal Centre and Children and Families Across Borders. The work was initiated by Family Rights Group’s Chief Executive and is funded by Save the Children UK.

This FAQ guide should not be used to give legal advice and is for information and guidance only. For advice on individual cases, assistance should be sought from an independent regulated legal adviser.

These FAQs cover information on the following areas:

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