Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

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Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Parents Kinship Carers

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Thursday afternoons, you can use our webchat service to chat online to an adviser.

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Our Impact

Home » About Us » Our Impact

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We have set ambitious goals to deliver over the next ten years. We consistently monitor and measure the impact of our work.

Making a difference: our Impact Goals

Family Rights Group has set ambitious goals for the next ten years. We consistently monitor and measure the impact of our work to ensure we are delivering the best outcomes.

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The Impact of Lifelong Links

Lifelong Links aims to build lasting, positive, support networks for children in care. Read about its impact including the findings of an independent evaluation by Rees Centre, Oxford University.

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The Impact of our Advice

Our Advice and Advocacy Service makes a positive difference to the lives of the families who use our service and their children. Our evaluation shows that the service saves the state £32.40 for every £1 invested in it.

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4,200

Around 4,200 children in England and Scotland have experienced Lifelong Links.

86%

86% of sampled advice line callers felt they that they had a better understanding of what to do.

890,000

More than 890,000 people visited our website and on-line discussion boards last year.

£23m

Our Advice and Advocacy Service saved an estimated £23 million in public spending across 2024-25.

Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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