How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

Telephone Handler

By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Fresh Start

About this service

We work with mothers who have had one or more children removed from their care and are not pregnant and have no children currently in their care. The service supports women to take time out from parenting to address their loss, build resilience, increase well-being and develop new skills. The service works collaboratively with women to help them make sustainable changes and address the multiple and complex risks in their lives e.g. substance misuse, mental health, domestic abuse, parenting capacity, adverse childhood experiences and unsafe housing conditions. We aim to work with the women for approximately nine months.

This service is available for birth families in

Sheffield

Contact details

Who is the service for?

  • The child’s birth mother (or pregnant mother)

At what point in the adoption process is support available? When adoption is:

  • Has taken place

What support is available?

  • Advocacy support to help birth family members get their views across when dealing with children’s services and other official agencies
  • Counselling or therapeutic support

Where is support available?

  • In person, at a flexible location, such as your home
  • In person, at a specific location
  • Online, including virtual meetings or webchat
  • Over the phone

How to access the service?

  • Contact us directly if you want support (this is also known as self-referral)

How much support is available?

  • The service can provide support for the following duration: Approximately nine months

Key details about the service

  • One-to-one support is available at this service
  • This service can give support or information for family members who are under 18
  • Additional support for people with disabilities, including learning difficulties and learning disabilities, is available at this service
  • Confidential interpreters or translation services are available at this service

Has the service been independently evaluated, with input from family members who have used the service?

No, not at this point
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Our funding means we can currently only help 4 in 10 people

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