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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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About this service

Hurdle works with parents, including those who have lost a child to the care system by final care order and have no children in their care currently, or are pregnant and at risk of their newborn baby being removed (CP or PLO). Families are assigned a keyworker who works in partnership with the family. Support is for up to 12 months (longer in exceptional circumstances) and includes help tackling difficulties relating to previous trauma, mental health, and substance abuse. It might also include attending some of our group programmes, domestic abuse courses, or accessing counselling or group therapy.

This service is available for birth families in

Coventry

Contact details

Who is the service for?

  • The child’s birth mother (or pregnant mother)
  • The child’s birth father

At what point in the adoption process is support available? When adoption is:

  • Being considered (before court proceedings have started)
  • Being planned (including during court proceedings)
  • Has taken place

What support is available?

  • Advocacy support to help birth family members get their views across when dealing with children’s services and other official agencies
  • Counselling or therapeutic support
  • Support groups for birth families affected by adoption
  • Support for birth family members to access adoption records and information held by children’s services or another adoption agency

Where is support available?

  • In person, at a flexible location, such as your home
  • In person, at a specific location
  • Online, including virtual meetings or webchat
  • Over the phone

How to access the service?

  • Contact us directly if you want support (this is also known as self-referral)
  • You will need to speak to one of the following practitioners to be referred to our service: a social worker

How much support is available?

  • The service can provide support for the following duration: Typically up to 12 months

Key details about the service

  • One-to-one support is available at this service
  • This service can give support or information for family members who are under 18
  • Additional support for people with disabilities, including learning difficulties and learning disabilities, is available at this service

Has the service been independently evaluated, with input from family members who have used the service?

No, not at this point
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Our funding means we can currently only help 4 in 10 people

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