By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Cookies policy
What are cookies?
Cookies are small text files that are placed on your device when you visit our website. They collect standard internet log information and visitor behaviour details. This helps us understand how you use our site, so we can improve your experience.
We do not use cookies to identify you personally. Instead, we use them to monitor how visitors use our website, collect anonymous statistics, and measure the effectiveness of our communications and campaigns.
Why do we use cookies?
- Enable essential features and secure log-in to our website and forums.
- Remember your preferences and improve website functionality.
- Analyse how visitors interact with our website, so we can enhance site performance and content.
- Provide relevant content and advertisements, and measure the effectiveness of our campaigns.
Types of cookies we use:
Necessary cookies
These cookies are essential for the basic functioning of our website, such as security, session management, and consent preferences. They do not store personally identifiable information.
| Cookie Name | Domain | Duration | Description |
|---|---|---|---|
| visid_incap_* | .frg.org.uk | 1 year | Set by Incapsula for cloud-based website security. |
| incap_ses_* | .frg.org.uk | session | Incapsula DDoS Protection and Web Application Firewall cookie for session association. |
| __cf_bm | .fonts.net | 1 hour | Cloudflare Bot Management. |
| rc::a | google.com | Never Expires | Google reCAPTCHA for bot/spam protection. |
| rc::c | google.com | session | Google reCAPTCHA for bot/spam protection. |
| phpbb3_5gac3_u | .frg.org.uk | 1 year | Used by phpBB forum software for user session management. |
| phpbb3_5gac3_k | .frg.org.uk | 1 year | Stores a unique key for auto-login in phpBB forums. |
| phpbb3_5gac3_sid | .frg.org.uk | 1 year | Stores forum session ID. |
| phpbb3_y6z5t_u | .frg.org.uk | 1 year | Stores user ID for session management. |
| phpbb3_y6z5t_k | .frg.org.uk | 1 year | Stores a unique key for auto-login in phpBB forums. |
| phpbb3_y6z5t_sid | .frg.org.uk | 1 year | Stores forum session ID. |
| __Secure-ROLLOUT_TOKEN | .youtube.com | 6 months | Manages feature rollout assignments. |
| ff913a01ca54d162b3e8cec2ee5f7ef8 | www.frg.org.uk | session | Identifies user session for secure authentication. |
| wordpress_test_cookie | frg.org.uk | session | Checks if cookies are enabled on your browser. |
Functional cookies
These cookies help us provide enhanced functionality and personalisation, such as remembering your preferences or supporting embedded third-party features.
| Cookie Name | Domain | Duration | Description |
|---|---|---|---|
| _lscache_vary | frg.org.uk | 2 days | Litespeed cache prevention for different users/devices. |
| yt-remote-connected-devices | youtube.com | Never Expires | Stores user’s video preferences for embedded YouTube videos. |
| ytidb::LAST_RESULT_ENTRY_KEY | youtube.com | Never Expires | Stores the last YouTube search result entry clicked. |
| yt-remote-device-id | youtube.com | Never Expires | Stores user’s video preferences for embedded YouTube videos. |
| yt-remote-session-name | youtube.com | Session | Stores video player preferences for embedded YouTube videos. |
| yt-remote-fast-check-period | youtube.com | Session | Stores video player preferences for embedded YouTube videos. |
| yt-remote-session-app | youtube.com | Session | Stores interface information for the embedded YouTube video player. |
| yt-remote-cast-available | youtube.com | Session | Stores preferences about casting availability. |
| yt-remote-cast-installed | youtube.com | Session | Stores video player preferences for embedded YouTube videos. |
Analytics cookies
These cookies help us understand how visitors interact with our website, providing information such as visitor numbers, bounce rate, and traffic sources.
| Cookie Name | Domain | Duration | Description |
|---|---|---|---|
| sbjs_migrations | .frg.org.uk | session | Sourcebuster: identifies the source of a visit and stores user action info. |
| sbjs_current_add | .frg.org.uk | session | Sourcebuster: identifies the source of a visit and stores user action info. |
| sbjs_first_add | .frg.org.uk | session | Sourcebuster: identifies the source of a visit and stores user action info. |
| sbjs_current | .frg.org.uk | session | Sourcebuster: identifies the source of a visit and stores user action info. |
| sbjs_first | .frg.org.uk | session | Sourcebuster: identifies the source of a visit and stores user action info. |
| sbjs_udata | .frg.org.uk | session | Sourcebuster: identifies the source of a visit and stores user action info. |
| sbjs_session | .frg.org.uk | 1 hour | Sourcebuster: identifies the source of a visit and stores user action info. |
| _fbp | .frg.org.uk | 3 months | Facebook: delivers advertisements and tracks effectiveness. |
| _gcl_au | .frg.org.uk | 3 months | Google Tag Manager: measures ad efficiency. |
| _ga_* | .frg.org.uk | 1 year 1 month 4 days | Google Analytics: stores and counts page views. |
| _ga | .frg.org.uk | 1 year 1 month 4 days | Google Analytics: calculates visitor, session, and campaign data. |
| ___utmvc | frg.org.uk | session | Google Analytics: gathers site usage data for reports. |
| _pk_hsr.1.268d | frg.org.uk | 1 hour | Matomo analytics: tracks user sessions and site usage. |
| _pk_ref.1.268d | frg.org.uk | 6 months | Matomo analytics: stores referral information for analytics. |
Advertisement cookies
These cookies help us understand how visitors interact with our website, providing information such as visitor numbers, bounce rate, and traffic sources.
| Cookie Name | Domain | Duration | Description |
|---|---|---|---|
| sbjs_migrations | .frg.org.uk | session | Sourcebuster: identifies the source of a visit and stores user action info. |
| sbjs_current_add | .frg.org.uk | session | Sourcebuster: identifies the source of a visit and stores user action info. |
| sbjs_first_add | .frg.org.uk | session | Sourcebuster: identifies the source of a visit and stores user action info. |
| sbjs_current | .frg.org.uk | session | Sourcebuster: identifies the source of a visit and stores user action info. |
| sbjs_first | .frg.org.uk | session | Sourcebuster: identifies the source of a visit and stores user action info. |
| sbjs_udata | .frg.org.uk | session | Sourcebuster: identifies the source of a visit and stores user action info. |
| sbjs_session | .frg.org.uk | 1 hour | Sourcebuster: identifies the source of a visit and stores user action info. |
| _fbp | .frg.org.uk | 3 months | Facebook: delivers advertisements and tracks effectiveness. |
| _gcl_au | .frg.org.uk | 3 months | Google Tag Manager: measures ad efficiency. |
| _ga_* | .frg.org.uk | 1 year 1 month 4 days | Google Analytics: stores and counts page views. |
| _ga | .frg.org.uk | 1 year 1 month 4 days | Google Analytics: calculates visitor, session, and campaign data. |
| ___utmvc | frg.org.uk | session | Google Analytics: gathers site usage data for reports. |
| _pk_hsr.1.268d | frg.org.uk | 1 hour | Matomo analytics: tracks user sessions and site usage. |
| _pk_ref.1.268d | frg.org.uk | 6 months | Matomo analytics: stores referral information for analytics. |
Cookie preferences
You can change your cookie preferences at any time by clicking the Cookie Settings button on our website. This lets you revisit the cookie consent banner and update your choices or withdraw your consent.
If you prefer not to receive cookies while browsing our website, you can set your browser to refuse cookies. Most browsers allow you to manage cookies through the ‘Settings’, ‘Preferences’, or ‘Tools’ menu. You do not need to accept cookies to use or navigate most areas of our website, but some features may not work if cookies are disabled.
For more information on managing cookies in your browser, see:
Chrome
Safari
Firefox
Internet Explorer
If you use another browser, please refer to its official support documentation.
Changes to our cookie policy and further information
This policy was last updated in June 2025. We update our use of cookies (as well as this policy) when necessary, so please check regularly to keep up to date. You can also find out more information about cookies at www.aboutcookies.org.uk.
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