How to contact us for advice
We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.
An independent domestic violence adviser is commonly known as an ‘IDVA’. An IDVA’s role is to support victims of domestic violence or abuse. These victims may be at high risk of harm from intimate partners, ex-partners or family member.
IDVAs are usually based in a refuge or a domestic abuse support service. They will work with the victim to assess the level of risk. They will help them to discuss available options and develop safety plans. This will include practical steps to keep the victim and their children safe. This may include sanctions and remedies available through the criminal and civil courts.
The IDVA will also act as the victim’s voice in a multi-agency risk assessment conference – MARAC.
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