How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Multi-agency risk assessment conference (MARAC)

A multi-agency risk assessment conference (MARAC) brings together professionals from different local agencies. Their aim is to draw up a plan of action to keep an adult and child safe when they are at high risk of domestic abuse. The agencies involved may be: the police, children’s services, probation, housing and health services.

The meeting is for professionals only. The victim does not attend. They can be represented by an independent domestic violence adviser who speaks on their behalf.

Those supporting the victim are better able to ensure their safety by:

  • Sharing information.
  • Agreeing what action needs to be taken.
    Who will take that action.

Anyone who carries out a risk assessment with a victim of domestic abuse can refer the case to a local multi-agency risk assessment conference (if the high-risk threshold is met).

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Our funding means we can currently only help 4 in 10 people

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