By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
Legal aid is the use of government money to pay for people to get legal advice, and help with mediation. The Legal Aid Agency is the government body responsible for providing legal aid in England and Wales. If you receive legal aid, you will be able to get free legal advice from a solicitor.
Parents and those with parental responsibility also get legal aid for the pre-proceedings process. If children’s services give a parent a public law outline letter, they can at that point go to a solicitor to receive legal aid. This letter will cover the the cost of a solicitor attending children’s services meetings with them and helping to negotiate with children’s services. If children’s services issue care proceedings, then their solicitor will apply for a legal aid certificate, and can then represent the parent in the care proceedings.
Legal aid is also available in some other situations. For example, if a relative wants to apply for an order for a child to live with them because they do not think that the child has been properly cared for by their parents, or if there is domestic abuse in the home. However, in this situation legal aid will be means tested (i.e. it depends on how much money the person wanting legal aid earns or what savings they have). The person wanting legal aid will have to prove they have a good case (they must meet the ‘merits’ test). There are also strict evidential criteria as to what demonstrates child abuse or domestic abuse (this is known as ‘gateway evidence’).
A specialist children law solicitor will be able to advise as to whether someone is eligible for legal aid.
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