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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Care proceedings definition

The legal process where children’s services apply to the family court to become involved in a child’s care. They may do this if they are concerned that a child has suffered or is at risk of suffering significant harm.

Children’s services can ask the court to make an order to protect the child. This includes an emergency protection order or a care order. If children’s services consider that the child may need protection whilst the proceedings are ongoing, it may ask the court to make an interim care order. These orders give children’s services parental responsibility for a child. The parents do not lose their parental responsibility when the order is made. Children’s services must seek the parents’ views when making decisions relating to the child. However, children’s services will have the final say in decision-making.

Children’s services may also ask the court to make a supervision order (including an interim supervision order). This order does not give parental responsibility to children’s services, and the child is not placed into care. A supervision order places a duty on children’s services to ‘advise, assist and befriend’ the family. This means that children’s services will ‘supervise’ and support the parent in caring for the child.

For more information see our advice pages on:

Care (and related) proceedings

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