By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Thursday afternoons, you can use our webchat service to chat online to an adviser.
This is the first meeting between a mediator and people who are in dispute about something. For example, parents may be starting mediation because they do not agree where their child should live, and how much time they should spend with the other parent.
Its purpose is for the people involved to learn how mediation works and whether they think it will help. The MIAM itself is not a mediation session. The people involved can each see the mediator separately.
If family members want to go to court to seek, for example, a child arrangements order, in most cases they must attend a MIAM first. This is to see if the case can be resolved through mediation before they start court proceedings.
However, there are circumstances when they will not have to attend a MIAM before making a court application. These are when there are child protection concerns, if there is evidence of domestic abuse, or if the case is urgent:
The Family Mediation Council website for information on how to find a family mediator.
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