How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Independent fostering agency (IFA)

The role of an independent fostering agency is to find suitable foster carers for looked after children. The agency will do this on behalf of children’s services.

Independent fostering agencies recruit, assess and approve foster carers. They provide them with ongoing support and training. Each foster carer will have a supervising social worker.

Independent agencies are not part of local authority children’s services. They also do not recruit kinship foster carers, only children’s services do this.

Many agencies can provide foster carers who are experienced in a particular type of care. For example, foster carers who are trained to support children with a particular disability.

All independent fostering agencies must register with Ofsted. They work to the same National Minimum Standards and legal requirements as local authority fostering services.

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Our funding means we can currently only help 4 in 10 people

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