How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Supervising social worker

Every foster carer has a supervising social worker. Their role is to provide the foster carer with ongoing support, guidance and supervision.

The supervising social worker is not the same person as the foster child’s social worker. The two social workers will work closely together.

The supervising social worker will visit the foster carer regularly. This is to ensure the foster carer is meeting the child’s needs. This should include at least one unannounced visit a year.

They will ensure the foster carer is receiving all the support they need. This includes any further training and breaks from caring. The supervising social worker must carry out an annual review with the foster carer.

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Our funding means we can currently only help 4 in 10 people

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