By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
Every local authority area is legally required to provide an independent information, advice and support service. This service is to help children and young people with special educational needs or disabilities. Support will also be provided to the child’s family.
Although these services are funded by the local authority, the advice they give must be independent. Government guidance is that such services should be free, impartial, confidential and accessible. They should be able to give advice face to face, over the phone and by email.
Guidance makes clear that services should work in partnership with parents. They should be able to work with older young people (aged 16 and over).
Some independence advice and support services are based within local authority offices. Others are hosted by local charities. The advice offered should always be impartial wherever a service is based.
The website of the Information, Advice and Support Services Network, including how to find your local service.
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