By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
Children’s services must publish a ‘local offer’ for all care leavers. They are required to do this by the Children and Social Work Act 2017.
Local authorities should support care leavers to participate in society. For example, they should be supported to access necessary identification documents. This includes a National Insurance card, birth certificates, and adoption certificates (if applicable). Care leavers should be assisted to ensure they are registered to vote. They should receive help to set up a bank account. Where their immigration status is not secure, it is necessary to support them with this. This may include supporting them to obtain specialist legal advice.
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