How to contact us for advice
We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.
Children’s services must publish a ‘local offer’ for all care leavers. They are required to do this by the Children and Social Work Act 2017.
Local authorities should support care leavers to participate in society. For example, they should be supported to access necessary identification documents. This includes a National Insurance card, birth certificates, and adoption certificates (if applicable). Care leavers should be assisted to ensure they are registered to vote. They should receive help to set up a bank account. Where their immigration status is not secure, it is necessary to support them with this. This may include supporting them to obtain specialist legal advice.
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