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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Threshold criteria

The threshold criteria are facts that must be proved during care proceedings before a court can consider making either a care order or a supervision order. In other words, children’s services must prove to the court that a ‘threshold’ has been met.

The threshold criteria are set out in Section 31(2) of the Children Act 1989.

Children’s services must be able to prove to the court that:

  • The child is suffering (or is likely to suffer) significant harm, AND
  • That harm is the result of the care being given to the child at home OR to the child being beyond the parents’ control.

(In this context, harm can mean the child witnessing domestic abuse in the home or witnessing another person being ill-treated.)

For more information see our advice pages on:

Care (and related) proceedings

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