By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Thursday afternoons, you can use our webchat service to chat online to an adviser.
Cafcass is independent of the court and children’s services. Its role is to look after the interests of children involved in cases in the family court.
This includes cases in which children’s services are involved, for example, care proceedings. If children’s services apply for a care order or an emergency protection order, the court will ask Cafcass to appoint a children’s guardian to ensure that whatever decisions the court takes are what is best for the child.
Cafcass also helps with private law cases. For example when parents cannot agree on arrangements for where a child should live, and who they should spend time with.
Your donation will help more families access expert legal advice and support from Family Rights Group.
Donate Now