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To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
Direct payments are sums of money paid to the parents (or carers) of a disabled child. These payments are to assist in funding services or support that their child needs.
The advantage of direct payments is that they give parents more control over how their child’s needs are met.
Direct payments are not exclusive to services for disabled children. They can be used to deliver services to other people, including disabled adults and older people.
Disabled 16 and 17-year-olds can apply for direct payments in their own right.
Direct payments can be used for social care services. They can also be used for some special educational provision and health care.
Direct payments are one way of delivering a personal budget. The parent or carer of any child who has an education, health and care plan can ask for a personal budget.
Different regulations cover direct payments in relation to social care, education and health. While they have elements in common, the rules are different for each.
Direct payments for health services are likely to become more common in the future. This is because health services are more routinely included within the scope of personal budgets offered to children with education, health and care plans.
Some people (e.g. people being treated for drug or alcohol abuse) are excluded from receiving direct payments. A local authority must be satisfied that the person who will receive direct payments is capable of managing the money and will act in the child’s best interests.
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