How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Expert witness

An expert witness is someone with specialist knowledge. For example, a psychiatrist. They can provide the family court with expert evidence during court proceedings. This is to help the court reach a fair and informed decision. The expert will prepare a report for the court. They may also give evidence at a contested hearing.

The court can only agree to expert evidence being commissioned during care proceedings if that evidence will be “necessary to resolve the proceedings justly”. This means that the court needs the expert evidence in order to make a decision. The court’s permission is required in order to instruct an expert witness. The judge must be satisfied that the expert opinion cannot be provided by anyone else. For example, the social worker, children’s guardian or anyone else who is a party to proceedings.

Decisions about whether to commission expert evidence should be made early on in the proceedings. These decisions are usually at the case management hearing.

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