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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

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Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

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Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Final hearing

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This is the last hearing in a court case. This is when the court makes its final decision or order about the application.

Sometimes in care proceedings, a court makes its final decision at the issues resolution hearing. This can be done when children’s services, the parents and the children’s guardian agree the plan. This should only happen when the court is sure it has enough evidence to decide what is best for the child.

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Our funding means we can currently only help 4 in 10 people

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