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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Welfare checklist

This is a list of things set out in section 1 (3) of the Children Act 1989. This list sets out what a court must think about when making a decision about a child. The list helps the court focus on what’s best for the child when deciding who a child should live with, for example.

So by law, the court must take into account:

  • The child’s wishes and feelings (bearing in mind the child’s age and understanding)
  • The child’s needs (physical, emotional and educational)
  • The likely effect on the child of any changes in their circumstances
  • The child’s age, sex and background (and any other relevant characteristics)
  • Any harm the child has suffered (or any risk of harm)
  • The parents’ ability to meet the child’s needs.

Section 1 of the Children Act 1989 also includes a ‘presumption’ that the child’s welfare will be improved by having each parent involved in the child’s life, unless this is shown not to be the case.

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