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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Child arrangements order allowance

This is means-tested financial help paid by children’s services to someone named in a child arrangements order as the person a child is to live with. The allowance is to help with the cost of caring for the child.

Children’s services do not have to pay a child arrangements order allowance; it is discretionary. But if they do pay, the amount should not be less than the core fostering allowance paid locally.

You cannot apply for a child arrangements order allowance if you are a parent of the child (or married to a parent of the child).

Details of local rules and how to apply should be set out by children’s services in their local family and friends care policy.

(A child arrangements order allowance used to be called a ‘residence order allowance’; residence orders were replaced by child arrangements orders in 2014).

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