How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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First Hearing Dispute Resolution Appointment (FHDRA)

In private law proceedings, the first court hearing is called the ‘First Hearing Dispute Resolution Appointment’. This hearing should take place between 4-6 weeks of the date of the application being issued. The court will not make a final decision at the first hearing. It will give directions about how the case should be prepared for the final hearing. This will include what evidence and reports the court will need to make its decision. It may also make interim (temporary) decisions at this hearing as to where a child should live between that hearing and the final hearing.

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Our funding means we can currently only help 4 in 10 people

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