How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Special Educational Needs Coordinator (SENCO)

A special educational needs coordinator is a teacher who is responsible for making sure a school meets the needs of all its pupils with special educational needs and disabilities (SEND). They are often referred to as the ‘SENCO’.

Every state school (including academies and free schools) must appoint a SENCO. The SENCO must be a qualified teacher. They must have, or be working towards, an additional qualification in SEND.

The SENCO is responsible for making sure the school meets the needs of all pupils with SEND. So, not just those who have an education, health and care plan.

Their role include:

  • Developing the school’s SEND policy.
  • Coordinating support for pupils with SEND.
  • Offering support and guidance on SEND to other teachers.
  • Liaising with and supporting the families of pupils who have SEND.
  • Working with the designated teacher to support any looked after pupils with SEND.

The SENCO will be a family’s main contact for discussing their child’s needs and what the school is doing to support them.

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