How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Child in need

The FAQs below provide more information and advice about the child in need process and the help that may be available.

When is a child in need?

This explores what is the legal definition of a child in need.

What is a child in need assessment and how can parents get one?

These questions consider the purpose of a child in need assessment. They explore what is involved in an assessment and how can parents request one. They also consider whether parents can refuse an assessment.

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Our funding means we can currently only help 4 in 10 people

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