How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Child protection plan

If a child protection conference decides a child is at risk of significant harm, a child protection plan must be drawn up.

Its aim is to:

  • Make sure the child is safe from harm and well cared for, both now and in the future
  • Promote the child’s health and development
  • Support the family and wider family members to keep the child safe and promote the child’s welfare.

An outline plan will have been drawn up at the child protection conference. A core group of professionals and family members should meet within the next 10 days to develop this into a detailed plan.

The sorts of things that should be included in the plan are:

  • Exactly what is expected of the parents and wider family
  • What support and services they will be given (e.g. parenting programmes) to help the child’s situation improve
  • How professionals will know things are getting better.
    The plan may specify that a child should not come into contact with someone who is thought to have harmed them.

The plan will state the name of the child’s social worker and will be reviewed after three months and again after six months.

For more information see our advice pages on:

Child protection

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