How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Discharge

Discharge of a court order means the court has decided to end the order.

Parents and family members can sometimes apply to the court for an order to be discharged. The precise circumstances in which they can do so are set out in law and will depend on the type of order. Not all orders can be discharged. An adoption order, for example, is permanent. It cannot be reversed, except for in exceptional circumstances.

Some court orders are discharged automatically if the court makes a different order. For example, a care order will be discharged if the court makes a special guardianship order.

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Our funding means we can currently only help 4 in 10 people

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