How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

Family Rights Group
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The Big Give Christmas Challenge

Published: 29th November 2022

Under 1 minute read

We’re excited that Family Rights Group is taking part in the Big Give Christmas Challenge this year, the UK’s biggest match funding campaign.

From midday today (Tuesday 29th November 2022) you can donate to the Big Give Christmas Challenge. Every donation made via the Big Give’s website from now until midday on Tuesday 6th December will be doubled by support from our match-funders.

How you can get involved:

1) Visit the Big Give website during the challenge week and make your donation

2) Encourage your friends and family to donate too

For more information on The Big Give Christmas Challenge, please email Jordan Hall

How the money raised will help children and families:


Our free, specialist, confidential advice service for parents and kinship carers in England is more in demand than ever but our current funding means we can only answer 4 in 10 calls.


We champion an approach called ‘family group conferences’ which means that when children are at risk of going into care, their wider family and friends are involved in making a plan to support their welfare. We’re working to expand this so every child can benefit.


We campaign for kinship carers to access the practical, financial and emotional support they need to help the children they are raising to thrive. This includes improved support in school and therapeutic help for any trauma they have experienced.


We developed Lifelong Links, an approach that supports children and young people in care and care leavers to strengthen relationships with those who love them and develop a positive support network they can rely on throughout life.

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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