By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
When children’s services need to place a child with approved foster carers at short notice.
This might be because a parent has been taken into hospital and there is no one else available to care for them. It may be because a child protection concern has arisen which means the child cannot safely stay at home.
Regulations allow a child to be placed with foster carers for up to six days in an emergency. This is even if the foster carer’s terms of approval are not consistent with the needs of the child. For example the foster carer may not have yet been approved for a child of a particular age.
An emergency foster placement should only be made if absolutely necessary. If there is no known family member who is able to take the child into their care at short notice, the child may need to be placed in emergency foster care. Some independent fostering agencies specialise in providing foster carers in an emergency.
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