By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
A voluntary arrangement is not a court order. The Supreme Court (the highest court in the UK) describes voluntary accommodation as a ‘delegation of parental responsibility’. This means that the child’s parent, or other person with parental responsibility, has agreed that children’s services can act on their behalf by providing accommodation for their child. This voluntary arrangement does not provide children’s services with parental responsibility for the child. This remains with the parents or other people with parental responsibility.
If a parent objects to their child continuing to be accommodated, and that parent is able and willing to care for the child, then children’s services must return the child to the parent’s care immediately.
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