How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

Family Rights Group
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FGC Local Services

Family Rights Group hosts the family group conference and Lifelong Links network in England and Wales. Through the network we aim to promote the development of family group conferences and facilitate shared learning between local authorities and voluntary organisations that offer a family group conference service.

To learn more about family group conferencing please visit our webpages here. If you have any queries, please email

Search our listings below to view local family group conference services and contact details.

Family Rights Group is not responsible for these services. Services with an (N) are members of the Family Group Conference and Lifelong Links Network. Those with an (A) are accredited services, and those with an (I) are independently evaluated.

Barnardo’s Neath Port Tablot family group conferencing

Johanne Jones

Barnardo's South West Wales Office
19-20 London Road
SA11 1LE

Ceredigion family group meeting service


Gwenllian Jones

Ceredigion County Council Social Services Dept

Neuadd Cyngor Ceredigion
SA46 0PA

Statutory organisation

Child welfare

Developing a service users forum



Maureen Japp


Heol y Dwr
LL54 6LR

Voluntary organisation

Child welfare

Family and adolescent support team


Jane Turvey

Flintshire social services for children

County Offices
2nd Floor, Chapel Street

Newport family group conference service


Natalie Saunders

Old Brynglas Hostel
Brynglas Road
NP20 5QU

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Our funding means we can currently only help 4 in 10 people

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